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1. What is this Combined Sewer Overflow project that I've been hearing about? Will my street be affected?

The Combined Sewer Overflow Project is a 30 year federally mandated program to separate sanitary and storm sewers. The object is to prevent raw sewage from entering our rivers. To find out if your street will be affected by the Combined Sewer Overflow Project (CSO), please contact the CSO hotline at 517-394-5566. You can also contact the Public Service Department Assistant City Engineer in charge of the project at 517-483-4455.

2. The construction workers with the Combined Sewer Overflow Project dug up my front yard, and I don't think they put down enough topsoil afterwards. What are you going to do about this?

If it appears that grass is not growing properly in the restored areas, please call the Combined Sewer Overflow Project hotline at 517-394-5566. If additional help is needed, please contact the Public Service Department at 517-483-4455. Our representative will review the site and, if needed, will have the grounds repaired.

3. I have a complaint regarding the Combined Sewer Overflow Program. Who should I contact?

You should first contact our consultant on the CSO hotline number at 517-394-5566 to see if they can help to resolve your concern. If you are unable to get sufficient help, contact the Public Service Department at 517-483-4455.

4. I have a drive approach (the area in the driveway between the sidewalk and the end of the driveway to the road) that needs repair. Who do I contact?

The property owner is responsible to repair the drive approach. Whenever work is being performed within the street right-of-way, a permit is required. The permit can be obtained from the Public Service Department on the seventh floor of City Hall. There will be no charge for this permit. Please call the Public Service Department at 517-483-4455 and request to speak with the permit engineer.

5. My street is torn up due to construction, and I am unable to access my driveway. I parked on the street overnight and received a parking ticket! Who do I call to get this fixed?

Please contact the Public Service Department at 517-483-4455. Normally, a representative from our office will provide you with a green door hanger that you hang from your vehicle's rear view mirror. Vehicles with this door hanger properly displayed are allowed to park in the street and should not receive a parking ticket. Remember that you are not allowed in park in a prohibited parking zone.

6. I need a road cut permit for sewer work. Who do I contact?

You don't need to contact anyone. Your contractor will obtain the permit.

7. I'm having trouble with my sewer. There is 1) a sewer back-up; 2) an odor; 3) water or sewage in the basement; or 4) basically something strange going on. What am I going to do?

Immediately call the Public Service Department at 517-483-4161. Someone is available to take your call 24 hours a day.

8. There’s a sinkhole or cave in the street or Right-of-Way. Is that a City issue?

Settlement in pavement within the street right-of-way is a concern to the City. Please call the Public Service Department at 517-483-4161 should a sink hole be discovered, so we may respond to the situation as soon as possible.